Blog post
December 2013
Don’t tell me not to run in the station.
Announce my platform well in advance so that if I reach the station in good time, there’s no need to hurry at any point.
Signpost my platform properly so I don’t have to run around as I struggle to find it.
Hire more staff. A 20-minute queue to buy my ticket turns “plenty of time” into “maybe I can make it if I sprint”.