A freelancer's blog

Winning compensation from EE: lessons learnt

In my previous blog post I told the epic tale of how I finally got £300 compensation out of EE (trading as T-Mobile) despite epic stalling on their part. Based on that experience, here’s my advice to anyone else thinking of doing battle with a terrible phone company.

Not a lawyer: getting compensation from your mobile phone company

This is a blog post in my very occasional “not a lawyer” series, about ways that ordinary people can use basic knowledge of the law to achieve certain things.

It started with a simple enough request: I had a mobile phone contract with EE (trading as T-Mobile), and I wanted to switch to a different company. I contacted them asking them to unlock my handset, so I could use it on another network, and provide me with a PAC code so I could port my number. I paid a £20 fee for the unlock and got a PAC code valid for up to a month.

Treat 'em well, keep 'em chilled

I blogged a couple of years ago about the uselessness of signs telling people not to run in the train station. My point: people don’t run in the station because they think it’s fun, or because they’re unaware of the dangers; they run in the station because the passenger experience encourages people to run, and posters saying the opposite will do very little to change that.

A History of England in 34 Pages

I don’t normally blog about what I’m reading in my spare time, but I’ve found a gem that deserves a wider audience. Jane Austen’s The History of England is a light-hearted pocket history of England from Henry IV to Charles I, as recounted by a chatty, bitchy, biased pro-Stuart narrator. I laughed out loud at lines like:

Google Drive has two different save functions: who knew?

It’s always nice to look at a document that’s just been proofread and see no changes marked. It’s a bit less nice to hear the proofreader say that they marked several changes, but for some reason you can’t see them. Today I was trying out a new way of working with proofreaders: Google Drive. Normally I just use Libre Office Writer or PDF editing software, whether I’m hiring a proofreader or being hired as a proofreader myself. But this kind of collaborative working is what Drive was designed for, right?