This is a follow-up to my post about my experience with Hootsuite, who stored my credit card details without my consent. We hit a deadlock because they repeatedly refused my requests for some contact details so I could get in touch with them. They kept asking for my contact details, but I was reluctant to engage with them on such one-sided terms, especially when my whole problem is with their misuse of the information I’ve already supplied.
Part of my work, both paid and voluntary, involves running social media accounts for various organisations. I often try out different software for scheduling tweets, measuring social media engagement and so on. A year ago I decided to upgrade my Hootsuite account to a Pro (paid) account so I could access the analytics service.
The Oxford Times recently ran a story about a cyclist who became trapped under a car. A group of passers-by managed to lift the car off her before the paramedics arrived and are rightly praised in the article for their heroic actions.
In my previous blog post I told the epic tale of how I finally got £300 compensation out of EE (trading as T-Mobile) despite epic stalling on their part. Based on that experience, here’s my advice to anyone else thinking of doing battle with a terrible phone company.
This is a blog post in my very occasional “not a lawyer” series, about ways that ordinary people can use basic knowledge of the law to achieve certain things.
It started with a simple enough request: I had a mobile phone contract with EE (trading as T-Mobile), and I wanted to switch to a different company. I contacted them asking them to unlock my handset, so I could use it on another network, and provide me with a PAC code so I could port my number. I paid a £20 fee for the unlock and got a PAC code valid for up to a month.