mobile phones

Not a lawyer: getting compensation from your mobile phone company

This is a blog post in my very occasional “not a lawyer” series, about ways that ordinary people can use basic knowledge of the law to achieve certain things.

It started with a simple enough request: I had a mobile phone contract with EE (trading as T-Mobile), and I wanted to switch to a different company. I contacted them asking them to unlock my handset, so I could use it on another network, and provide me with a PAC code so I could port my number. I paid a £20 fee for the unlock and got a PAC code valid for up to a month.