“Many people who encounter problems with a site tend to blame themselves and not the site.” This insight is just one of the many reasons I love the work of Steve Krug, whose book Don’t Make Me Think! opened my eyes to the concept of usability.
I have an idea to change the bottom half of the internet.
Lots of blogs, including mine, use captchas to prevent robot spam, but these are powerless in the face of human stupidity and aggression. Many other blogs moderate comments before publication, but this makes work for the blog owner, and that work is often very tedious.
The internet has been full of people disagreeing with each other for as long as I’ve been aware of its existence. But one particular category of comment has been annoying me more than usual lately, and perhaps this is the best place to explain why. It’s this:
“You talk all you like, but I prefer action.”
"Why don't you ditch the rhetoric and actually do something?"
"Feel free to keep whining, but I'd rather get on with things."